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is my PS4 defective ?

Everything that is PS4-related but doesn't go in any other subforum
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asura
Posts: 3
Joined: Sun Jan 12, 2014 8:35 am

is my PS4 defective ?

Post by asura »

hello

I have brought my ps4 3 weeks ago, and since then Im having few problems with it.

1. some spots (pixel like) and some ghosting showing in the menu and in games, I have taken few pictures, but it don't show very will in the pictures (this happen alot randomly) :

http://imageshack.com/a/img843/2113/z2wl.jpg
http://imageshack.com/a/img546/4300/ssyk.jpg
http://imageshack.com/a/img801/6867/zbsx.jpg
http://imageshack.com/a/img163/9388/pdgv.jpg
http://imageshack.com/a/img547/4079/nsat.jpg
http://imageshack.com/a/img819/215/xhmb.jpg
http://imageshack.com/a/img547/5239/5nu8.jpg
http://imageshack.com/a/img196/9742/lrq1.jpg
http://imageshack.com/a/img268/6620/0eus.jpg


2. while im playing games it goes back to the ps4 menu and gave me the error (CE-34878-0), it happened once with call of duty while playing online, once with warframe and nearly 30 times !! while playing backlight retribution, thank god the ps4 have error history, so I can show Sony.

3. today when I got the error (CE-34878-0), while playing warframe I started the game again and the ps4 fan started to go faster and faster it got really loud I thought its gonna explode and after like 4 minutes it got to the normal speed, this is the first time this thing happen to me.

im really worried should I take it back and get an exchange, if so what should I tell Sony ?
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Lefty
Posts: 33
Joined: Mon Jan 27, 2014 2:07 pm
Location: Germany

Re: is my PS4 defective ?

Post by Lefty »

I would exchange it.
For 400$ you can expect a 100% working piece of hardware. Maybe its working now, but who nows what will happen.
Tell Sony the fans are too loud and you have weird pixel errors.

Oh and i never had any error codes, so ...
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Xian Nox
Retired Mod
Posts: 2744
Joined: Fri Nov 05, 2010 5:27 pm
Location: Over the hills and far away

Re: is my PS4 defective ?

Post by Xian Nox »

For the first issue, it could be the video cable, but seeing that the system has other problems, I would definitely exchange it.
Depending on where you live though, you might have a faster response/better experience if you go directly to the store where you bought it from, and exchange it as a defective unit. If you're in the EU, the store is obliged to exchange it.
DR460N
Posts: 63
Joined: Tue Jan 07, 2014 9:11 pm

Re: is my PS4 defective ?

Post by DR460N »

my brother had a defective ps4, he called sony and they sent him a new one, when he got the new one put the old one in a box and sent it back(advanced exchange) free of charge. We from Canada
tigahawk
Posts: 103
Joined: Wed May 02, 2012 7:39 am
Location: Australia

Re: is my PS4 defective ?

Post by tigahawk »

My PS4 lasted a total of 5 day's before the video on it gave out. Tried a different HDMI cable and Tv, no love. it would work with remote play on the vita tho.

I took it back to the store and got a refund, visited a few other stores before i found one that had stock and then bought another.
PS Vita 3.01 - PS4 - 1.61 - PS3 - 4.55
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